Retail Terms of Sale

To return an item:
Contact us and get a return product authorization number.  Return the item to us, packed as it was delivered, in the same box we shipped it in.  Upon receipt we will replace the item or credit your account.

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Order Lead Time:
Generally orders are processed and shipped within two weeks of receipt of your order.  If you need an item sooner, please contact us and we will let you know the approximate ship date of your order.  We usually are able to accommodate your need for fast shipments.

Stained Glass
Glass House uses only American made, high quality stained glass in the production of the product line.  Any striation, bubbles or wrinkles that occur in the glass are there naturally, caused by the time honored method of making stained glass.  Therefore, items that contain these "inclusions" are not defective.  Many, if not most of the items we make include these types of characteristics.  Items which are replaced for such "inclusions" are subject to pay all freight costs in the replacement transaction.

Repair Program
Glass House will repair any damaged stained glass piece for $15.  The customer pays all freight charges.

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